Suburban Utility Superintendents Association
3419 Coachman Point Eagan, MN 55122
MN Suburban Utility Superintendents Association

Discussions

We are looking at water meter options please reply to the questions below. Thanks Russ • What type of meter do you use? • What type of read is it? • How often do you read? • How often do you bill? • What is your satisfaction with the meter? • What is your satisfaction with custome...

The City of Woodbury is bringing in a PACP trainer through coordination with Flexible Pipe. Training will be held Jan 9-10th, mandatory 2 day training. We need a min. of 6 people to attend. Woodbury has 3 for sure. Cost will depend on how many people we get, I'm told it is typically $800-850 each....

How often does your city do a Rate Study and who does it for you?...

YOUR FEEDBACK IS CRUCIAL Everyone, I'm reaching out to you for your opinion regarding the class schedule for a program of instruction in development that is taking the place of the 'old' A&B Exam Refresher Class. BACKGROUND: To get-away from simply trying to "Teach the Test" at a one-day cram s...

We are slowly switching over to radio meters and have several meter heads (non-radio) that we will never use. Sizes 3/4", 1 1/2", 2" (all in gallons)- no wire attached, just terminal screws. 1 1/2" and 2" heads with the wire attached. Seal wire we used for sealing meters but have since changed. Mete...

40.00 Dollars to make ... Pictures Priceless! Got any questions? Kevin Horgan 952-294-5917 City of Eden Prairie https://goo.gl/photos/1xhhxTLNfrndpBNc8...

We are going to revise our safety boot policy and wondering if I would be able to get a few examples from members on their policy and reimbursement. Thanks...

BLUFF: Let me know how many WETT program advertising posters you will take and put-up around town. Everyone, the WETT program is again in dire straights due to declining enrollment, and I'll be providing a more detailed explanation at the April SUSA meeting. There will very likely be changes th...

The next 3-day basic Public Utilities and Water Works Management Institute class hosted by the City of Eden Prairie Utility Division at the Eden Prairie community center begins April 24th. This class specifically designed for public works employees has been highly recommended by the approximately 1...

Is anyone hosting an upcoming PACP certification training class? I would like to have 2 of my crew become certified this year. Thanks ...

I'm curious how many cities give a pay incentive to operators for earning licenses. If so, please elaborate on what and how you do this. Also, how many of your utilities departments get paid higher wages than the parks and/or streets? ...

How many Cities remove the snow from stair along trails throughout there trail or sidewalk system and how may close the stairs for the winter season. I know it's not utility related but I thought this would be a group to ask. ...

I have a few questions regarding handling outside commercial irrigation meters. What brand of meters do you use? Do you do the turn on/off or do you let the customer do it? Do you charge for the turn on/turn off? Do you install/remove and store the meter during the winter? Do you store the mete...

All, we have a resident who lives 2 houses down from one of our wells. Every time the well runs, she has vibration in her pipes that is coming from the water. We have shut her water off and the noise stops so we know the noise is traveling through the water. Also, she has added noise dampening clamp...

Hello~ I'm hoping to hear from some of you who have used Zebron, Raven (Visu Sewer), Parsons (Thul), Spectra Shield or any other type of spray on liner. I have an area of our sewer system where MH's are being eaten up from top to bottom from H2S and significant PH spikes. Everything from the inver...

Our fire department would like us to incorporate STORZ nozzles into our new hydrant specs. Does anyone have an idea (ball park figure) what the nozzles cost? We might start adding them to other hydrants, too but a price would be nice to have. Thank you!...

Fellow utility professionals, I am looking for a fairly quick response to satisfy a request associated with public works leadership positions…… This email is for Superintendents at a medium sized, suburban city of roughly around 40,000 to 75,000 population. Our city is organized with Ut...

I am looking for reliable large meter installers for occasional replacements. We have used comapny but have issues with them responding in a timely manner....

How are you maintenance and repairs of private hydrant? Does any one have agreements or an ordnance for private hydrants they are willing top share? Thanks...

Does anyone have a public notification policy/procedure I could borrow from to develop my own procedure? Thanks. ...

Tip of the cap to the City of Chaska for hosting a great event yesterday at a wonderful facility. I hope we can attract more attendees next year and continue this event! Thank you!!...

The City of Brooklyn Center opened a Water treatment plant in mid January. We have been getting complaints about big chunks of manganese in toilets and sinks, especially in hotels. I know that the waterlines and toilets have buildup of manganese from the old water, prior to the plant, and the filt...

A contractor who has crews working throughout the metro area asked me if I know of municipal fill stations available in the metro area. I was able to give him some in the south metro but am hoping some of you will share your information with me. You can either reply on the SUSA website or to me di...

The following WETT recruiting story was published today in Eden Prairie's local newspaper. Please consider sharing this with your local paper: http://www.swnewsmedia.com/eden_prairie_news/news/education/eden-prairie-a-site-for-water-treatment-education/article_d21d97ce-0f9d-5081-87e3-e286a8f5143...

Does your city charge SAC/WAC and if so how much? Do you charge additional SAC on top of MCES?...

We have had several telecom hits within the past 8 months and we wanted to know how others deal with this. Does anyone require a TV inspection for telecom boring? If so is the cost charged to the contractor? Does your city have language in a policy or ordinance?...

We still have a few meetings this year where we do not have a guest speaker lined up. Does anyone have any ideas? Would anyone like to give a presentation they have done in the past? Let me know and we will get it scheduled. Thanks, Eric....

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I wanted to let every one know, the name of the guy calling will be Lee Mills. It is a generic name for all the salesmen there because when I call back, I have talked to 3 different Lee Mills. I just told them that I posted to all the Utility supervisors about their gig and he asked if he could call...

I just wanted to let every one know about A-1 Janitorial or A-1 engineering. If you have not heard, they call and ask about what you use to clean lift stations and then ask if they can send you out a free product for you to try and if you like it, all you have to do is order more. They send out the ...

I was wondering what everyone's policy is on providing plant tours. Do you allow school groups, boy scouts, or curious residents to tour your facility? Or no tours at all? Any feedback is appreciated....

Hello I send a yearly sample of my secondary solids to a local lab (not happy with them) wondering what lab other cities use For sludge sampling ...

Does anyone have any good or bad comments regarding the use of Storz nozzles on hydrants?...

I know St. Paul and Stillwater have offered to let some residents to opt out of replacing existing meters with a Smart Meter. Does anyone besides these two cities have an ordinance or a sign up sheet they have used? Our Council will be considering this issue very shortly....

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Does anyone have a monitoring well installation spec? Please let me know if you do. Thanks!...

Greetings members. Are there any SME (Submersible Motor Engineering) Well motor installs out there? If so I would love to hear how they perform. They are new to me but I'd like to see what else is out there (besides Hitachi). - Thanks! ...

My question is in regard to water meter installation in both a full meter replacement project and day-to-day meter replacements. Does your city require a licensed plumber to install the meter in day-to-day operations and a full meter replacement project or is city staff or the meter installation ve...

I am going to be starting a leak detection program next year. Does anyone have an ordinance that requires residents to fix leaks that are discovered on the portion of a service that is their responsibility? Thanks....

Does anyone have any information on which method they have used and pros or cons on water main cleaning. Has anyone used the ice pigging cleaning method before? Any recommendations for companies? Thank you George Linngren - City of Blaine...

I have already talked to TKDA and Oertel Architects. Does anyone have any other architect you would like to recommend for a space needs study? Thanks....

Does anyone know of a city that offers a rebate if a resident or business installs a Smart System Irrigation system? Or is anyone looking into offering a rebate for customers to install Smart System Irrigation systems to promote water conservation?...

Good morning, I am wondering if anyone has done an RFP for Arc Flash Assessment and would be willing to share a copy with me. My email is pdunn@sspmn.org...

This company has once again taken advantage of one of our residents - RR got a cutter stuck in the service 24' out from the house and then they cut the cable & left it sticking out of the floor. Told the homeowner it's their responsibility...they will dig it up for $10,000 - $14,000. What can lega...

Hello I was wondering if any city has policies and procedures in place for their water treatment facilities in regards to the American Disabilities Act (ADA) if so please contact me at sgilberg@cityofeagan.com Thank you Steve ...

Does anyone use any software to track hydrant maintenance that they would recommend?...

I am researching a new gate valve exerciser and vac combination units. I would appreciate any opinions, good or bad. Also any contacts that anyone has for dealers. Thanks....

Everyone, MCES has sent each of us their methodology of projecting water use to be used with the Thrive MSP 2040 population projections for the metropolitan future growth planning process. As I've looked at the methodology, my city's water use will be forecast substantially higher than we believ...

Who is allowing plastic water mains and services? We have some contractors who want to install plastic water mains and services in town after the first of the year. What specs are you using? What products do you recommend? Also who inspects and makes sure all the locating wires have conductivity? T...

The Hudson Water Utility recently received orders from the Wisconsin Department of Safety and Professional Services. Within the orders was a requirement that a hazard assessment done for the changing of chlorine cylinders. From that assessment there needs to be a procedure how to change a cylinder,...

Hey all, At the City of Northfield, we are going to add a watermain to the wastewater treatment plant and we are wondering if anyone charges their wastewater plant a water bill? And if you do, do you use the same rate that residents have or do you give them a lower rate? Thanks for your input. Ju...

Does anyone charge a filing fee for tracking the backflow prevention devices installed in their system? Thanks....

Does anyone have the name and contact information for companies that cut and re-groove hydrant barrels that they are willing to share? Thank you in advance for your responses! ...

Hey All. We at the City of Northfield are looking into creating/purchasing a new software will track our RPZ database more efficiently. I am wondering if any of you currently use software for documenting your backflow preventers within your city that gets rebuilt/tested. Currently we just use an exc...

I am looking at installing a 10" mag meter in our pump house and I am trying to figure out why all 3 of my quotes are so different in price. Is one more reliable, less maintenance, accuracy, life expectancy, etc. The 3 mag meters I am looking into is Badger M-Series 2000 ModMAG, Rosemount Series 8...

Hi All, yep it's me asking a question again. Does anyone know of any vendors other than SL Serco who do contract drive-by meter reading? We will be moving to a fixed network in the next couple years but are looking at getting quotes from other vendors (if there are any out there) to get us through...

I would like to see our Utility operators paid more because of the specialized knowledge required of them compared to their counterparts in Street and Park maintenance. It would be helpful for me to know if there are other cities who have recognized this and implemented a different classification a...

I was checking to see what other city's do if you have a business that will not have their RPZ inspected every year or rebuilt every 5 years? Do you send letters to remind the owners of RPZ inspections and rebuilds? Do you send non compliance letters with fines and possible discontinuance of water...

I am curious about what other utilities require contractors to have (ie; insurance, bonds, license) before they can come in and work on any sewer or water repairs. Also, what permits are issued and the cost of those permits....

How many use Automatic shut of's on there chlorine clyinders? One Ton or 150's and scubber or no scubber? Also, is in place of a scubber?...

I was wondering how many organizations require people to take the Public Works Certificate that is offered through NHCC? For either a pay raise or for their position. Thanks. ...

Hello all! I am looking for a small RFP I can use to change out water meters. Any help I can get is most appreciated....

Is anyone out there feeding 12.5% hypochlorite solution at your water plant? We are installing a new onsite chlorine generator system and will need to purchase 12.5% solution for a week or two when we convert from gas to going online with our .8% solution. I want to make sure the quotes I get are ...

We have one large apartment complex that has several female residents that are blonde and their hair has a greenish tint after showering. We've checked the chlorine levels and everything looks good. Any ideas? This is a fairly new complex and this started from day one (several years now). Women ...

I can only assume that some of your are aware of this proposed bill. This would definately impact our upcoming AMI project and efforts to free up staff and utilize the technology that is out there. This bill can and will impact most water utilities. I hope this link works: https://www.revisor.mn...

What type of FOG programs do other cities have and who enforces or checks that grease traps are being cleaned/maintained. Are there any fines for non-compliance, by who?...

What determination will be used to tell customers to stop running their water? ...

Would like to know what cities that are expiercing above are doing regarding credits on water/sewer bills if residents/businesses have to let water run until the frost is out of the ground??...

If anyone has a current job description for a " water treatment plant operator ". Can you please send it to my email. jsweeney@invergroveheights.org Thanks, Jim...

Does anyone have a 36" MJ Sleeve Apple Valley can beg, borrow or steal? Please call me at 612-790-7167. Thank you! Carol...

We are trying to find out what other communities are doing for Superintendents/Department Heads when it comes to vehicle reimbursement. Does your city provide you a truck/vehicle? Do they give you a monthly payment for the use of your vehicle? Do they pay for mileage? We currently get a monthly ...

I am struggling with the City paying for service line thawing whether it is by a welder or steam. How do you handle the situation since it is so difficult to determine which side of the curb stop is frozen? Right now I make the homeowner contact the company and schedule the service and we pay for ...

How do you handle frozen water service? We have residents that are supposed to run water continuiously to prevent freeze ups. Some residents fail to do so and now are freezing. We have a Magikist Machine, that only works out to 100'. We cannot find welders that thaw services anymore. Any advice woul...

What asset management software do others use and how user friendly is it for operators to use? Are they set up for local users as well as mobile users out in the field? And finally, is it used for all of Publicworks, utilities, streets, signals, park, and rec?...

What kind of phone policies do cities have for their employees? do they pay everything or do they pay half?...

Has anyone out there received the email, and now hard copy of American Water Resources, of Minnesota (Or New Jersey) notice to homeowners? This scare tactic trying to get them to buy this insurance, extended warranty or whatever it is. What are your thoughts/position and are you concerned about th...

Any folks out there with a good PRV specification with reguard to the interior piping and valves? ...

I am a new Superintendent for St Louis Park and I am trying to make some changes that I feel are necessary. One of the latest hot topics that I am working on is changing our existing practice of how we treat service connections during water main replacement on infrastructure projects. The home own...

How do other citys determine when to replace watermain. Do they go by age, type of material, number of breaks, mill and overlay project, etc....

I want to put out an RFP for Engineering Services on the upgrade of an unimproved Well and Treatment Plant (with the exception of chemical injection systems) of 1960's vintage. If you could email me anything you might have that is at all similar to: Tcaruso@ci.hudson.wi.us I would GREATLY appreci...

Does your utility charge a fee for processing the paperwork involved in maintaining your backflow database? It's becoming a drain on resources and we currently don't charge for the record keeping and mailings. Thanks, Lon Schemel...

Chaska recently has received 2 sets of plans from developers with irrigation systems utilizing both domestic and pond water within the same system. These requirements are being brought on by our local watershed authority. This cross-connection concept seems very reckless and not well thought out f...

We are going to be updating our gas monitors and were wondering what equipment is being used and if you've had good or bad experiences with it....

I can't find an hydrant repair service to cut older style hydrant. Does anyone have any contact numbers or information. Thanks, Dana...

What meter reading system are you using? 1. fix base 2. radio drive by 3. walk/contract...

We are looking at our generator maintenance contract. The recommended PM schedule is lengthy and expensive. We have been performing levels 1-6. Who does your PM and how much are you doing? Here are Zieglers complete lists of services. Level 1: A comprehensive 64-Point Inspection ...

I am currently putting together a policy to present to the utilities commission on the flushing and maintenance of private hydrants. I was hoping that I could get copies from other cities of their private hydrant policies. Also, we are looking at having an annual maintenance fee for those who choose...

We have no policy on how to handle bent or broken curb stands on private property. I would LIKE it to be the responsibility of the owner, but maybe that doesn't make sense? IF you have a policy, could you copy it here or fax it to 715-386-3385? Or email it to tcaruso@ci.hudson.wi.us Thanks ! Tim...

We currently use WonderWare for SCADA. The upgrade price if very high so we are looking at different options out there. In particular we are looking for a 100 percent browser based secure solution. I'd appreciate any feedback from those of you that use this type of system and are happy with the r...

Hi All. The way we track unaccounted for water leaves a little to be desired. Rather than recreate the wheel I was hoping some of you out there would e-mail me the form you use and your system of tracking unaccounted for water. My e-mail address is linda.mullen@ci.burnsville.mn.us. ...

Since Scott Walker took office as Governor, we no longer have a Collective Bargaining unit, pushing wage decisions to my level, so I would really appreciate your help to determine what we should be paying. If you are able, please email me the answers to the following (I WILL NOT Disclose your name...

Does anyone have public utilities running under private roadways? If you have policies/ordinances for this, I'd really appreciate a chance the chance to talk to you in more detail. Thanks, Matt...

does anyone let contractors use fire hydrants to draw water from and what is the charge?...

How many of you have programs?, and could I get copies or websites to view your policies and procedures. Thanks,...

Do any of you know of anyone who has installed Stainless column on ground water well, and if so, point me to them? Maybe it's not been done around here, pretty spendy, but I thought I'd ask. Thanks !...

Wondering if Communities, with publically owned underground fiber optic lines, have them located internally or contracted out. ...

I am wondering how other communities are handling single family and multi family fire sprinker systems. Are you installing those after the meter? Are they branched off and not metered? We currently do not meter commercial/industrial, but do require the residential to be metered and I'm not sure why....

1. How are your street lights funded? General fund? User fees? 2. When do you replace your street lights. During street reconstruction? Upon failure? Other? 3. When you replace street lights/systems. Do you assess each affected property? Do you have a dedicated fund for replacements. ...

permit required confined space for open containment gravity filters I know that some of my colleges have or using permits on their gravity filters. What has prompted you to do this? I have reviewed the OSHA requirements and have not found sufficient data to prove I need Permits. Help!! We use t...

permit required confined space for open containment gravity filters I know that some of my colleges have or using permits on their gravity filters. What has prompted you to do this? I have reviewed the OSHA requirements and have not found sufficient data to prove I need Permits. Help!! We use t...

I know many of you are surface water, but I have a pump house that was built in 1953. I looked at the old "Onion" paper that the pump specs were done on, and on the curve, it was designed to pump 750gpm. Currently it's pumping 560 w/50hp motor. I had our well guy throw on a bigger motor on, and we g...

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Has anyone had any theft issues from your irrigation control boxes this winter?(fittings, pumps, backflow preventers)...

Does anyone have a WAC charge for new development or redevelopment?...

Anyone who has completed a new Public Works Shop/Garage in the last few years that would like to show it off ? Please let me know. Thanks jsweeney@invergroveheights.org...

Requesting water meter specs from any and all who have gone through the process the last couple years. Please send to dgoergen@ci.edina.mn.us Thanks!...

We currently use Med Compass for our CDL drug and alcohol testing. They come to our site for testing. The prices are going up substantially. Do most of you go to the vendor for testing or is it done onsite at your city? Does anyone use a company other than Med Compass for city onsite testing and...

Do any of you get discounted or free cell phone use negotiated in your cell phone lease agreements? Thanks You can also reply to: tcaruso@ci.hudson.wi.us...

Request Uniform Vender Information The City of Roseville provides a uniform allowance for its street, utility, and park employees. We have a clothing vendor and we offer certain items for the employees to order from that vendor. We are looking at other vendor options and are wondering what type o...

Is there any cities that flush and maintain private hydrants? If so what is your protocol? ...

I have a customer with a Home Filtration system and is going thru filters about 1 per month @ $45 for each 3m filter. I'm wondering if any of you have any experience with these, and if the replacement rate would be normal and customary, or is that low or on the high end? Thanks....

I am looking for feed back on the Storz hydrant adaptor. Pros... Cons... Steve gilberg...

What do you charge for turning water on and off when it is not a repair? Typically it would be a bank repo or a snowbird....

Anyone provide insurance to homeowners for water lines outside of the house? We are looking into starting an insurance program and would like some input from those who have suggestions of what they have encountered. (Monthly fees, insurance coverage specifics, pros/cons, etc...)...

I am looking for feed back on the Storz hydrant adaptor. Pros... Cons... Steve Gilberg...

We're doing a Rehab (in process) and I'm looking for a contractor that can put in a recirculation pump. Our painting contractor needs to go local on this. There was not one previously in the unit. Please call me if you have a vendor or contractor to do this. Time is of the essence. Thanks Ti...

Jon Eisele from GSOC states the GSOC service is not part of the State shutdown. Evidently some media person reported that they are and he (Jon Eisele)is having a hard time getting the word out. ...

Wondering what brands others are using for repair clamps. Are you noticing that the quality of the bands are not what they used to be? Do your crews have a brand that they prefer?...

Hastings would like to know how many cities have incentive pay for holding water or wastewater certification above normal pay rate. Example Hastings pays operators 10 dollars a month for having a Class SC wastewater certificate above normal pay rate.If your city does would you please forward me your...

I'm doing a tower rehab. I'm thinking about putting in an Agitator, we have none in any of our towers. Do you have them, and are they worth the cost (approx $15k installed) Thanks...

Maybe someone has already done this, so I don't have to re-invent the wheel. Can be Power Point or Hard copy, Model or a weblink. I would like a hand out/link/or model of a Municipal WELL and filtration process thru finished water. Does anyone have something like this? My audience would be new Co...

Has anyone out there recently used pipe bursting to increase the size, or improve the grade of their existing sanitary sewer mains? If so, what was your experience with this method? Would you recommend this method vs. dig and replace? Thanks....

I am looking for some data on tower (hydropillar) rehabs in the the last 5 yrs. Specifically I would like costs/fees charged for Engineering (plans/specs/inspection) and final bid amounts. I'm getting a lot of questions from my commission, which I can answer but it would be nice to have data to s...

We will be purchasing a small vac trailer in 2011. If you have one you like I'd like to send a few guys over to check it out....

The city of Brooklyn Center has been approached by Zayo bandwith, who wants to lease a 3'x4'area, ground space only, in one of our water tower ROW's. Sounds like they're working with T-Mobile, but want to be their own entity as they may provide fibre not only to T-Mobile, but the other folks that h...

Have any of your cities been approached by Utility Service Partners, Inc. (or any other similar companies) regarding the possibility of partnering with them to offer homeowners an insurance policy for their water and sanitary sewer service lines which would cover unanticipated utility line repairs a...

Looking for any articles on the effectiveness of conservation rates, THANKS for your help....

I have a well (oldest in system - 1953) I plan on upgrading to VFD. (Yes the filtration will handle it) This spring we extended the pump depth by 30 ft with 3 additional sticks and simply put a bigger motor on the head. We went from 560gpm to 750gpm with only a 10ft DD differential, and NO sand. To ...

Who out there uses a successful OCR/Scanning system for all records to eliminate/automate your Utility filing? I want to store the hard copies in an off site location and have a simple look-up for all documentation. Please reply here and - Tcaruso@ci.hudson.wi.us - TIA Tim...

The City of Eagan seeks a FT Util Operator/ Maint Wrk to perform installation, operation, maintenance & repair of the Citys sanitary & storm sewer collection systems & water distribution system. Min req: Class B MN Drivers Lic, air brake & tanker endorsements or equivalent, possess/ obtain Class ...

I am wondering how many cities routinely monitor their sanitary collection systems utilizing ISCO flow monitors? For those that do, what type/models of ISCO's do you use and how often do you deploy your equipment? I am also interested in how you are utilizing the flow information you are capturing....

SLP is a 100% Badger city. Our residential meters are 95% Model 25 with ROM. What are other cities doing?? Badger gave us a heck of a good price to replace with Mod 25 brass and rtr, but it still is over $2M project....

Wondering how many of you out there have developed a position to deal with storm water/pond maintenance, and MS4 requirements ? If you have have, could you please forward me the job description. Thanks, Jim ...

We are wondering how other cities handle hydrants that are deemed "private?" Those would include ones located on industrial properties, apartments, school districts & churches etc. that do not have a city easement on the property. Are the property owners doing their own flushing, maintenance etc & r...

Do any of you have the billing fulfillment contracted out? How about Reads? I believe there is someone out there that said they have it all done by contract. Please let me know. Thanks Tim tcaruso@ci.hudson.wi.us...

I am getting with the Building Inspector here, as well as some of the crew, we have no "Spec" on tracer wire and have come up with problems in the past, including burying the house end behind sheetrock ungrounded ! Given that, I want to come up with a "Spec", so a contractor has something to read. ...

I have 3 I need to get cleaned and with the procurement policy, I need to get at least 3 estimates. Any suggested vendors would be appreciated. TCaruso@ci.hudson.wi.us Thanks....

Does anyone out there have an active grease trap inspection program that includes a city ordinance mandate or similiar provision? It would seem most cities are employing the "don't ask, don't tell policy".. ...

Does anyone out there have an active grease trap inspection program that includes a city ordinance mandate or similiar provision? It would seem most cities are employing the "don't ask, don't tell policy".. ...

Do any of your Cities have weather stations? If so can you let me know what brand of equipment and computer software you are using. Thanks...

What has been your procedure of getting rid of old maps? Shred or just trash? Not that I'm paranoid, but do any of you see this as any kind of problem down the road? It's not like if someone really wants to do something and has knowledge they can't just pressurize something and back flow it on a hou...

Does anyone have a spec they use when contracting to get hydrants blasted and painted via contract? If so, please email me @ tcaruso@ci.hudson.wi.us We don't have one, and the problem I'm running into is the vendor's we have used in the past have this habit of not getting the bottoms of the caps e...

Something to put on your website or refer customers to: http://www.newdream.org/water/calculator.php I also have info on our site telling the customer exactly how much / gal our water costs, see: www.hudsonwaterutility.com Tim...

I have been asked to help promote the U of Ms Department of Civil Engineering special lecturer about the New York City Water Supply System, Filtration Plant and UV Disinfection Facility. This lecture is supported by the Katherine and Arthur Sehlin Memorial Fund. Katherine and Arthur Sehlins daug...

I have been asked to help promote the U of Ms Department of Civil Engineering special lecturer about the New York City Water Supply System, Filtration Plant and UV Disinfection Facility. This lecture is supported by the Katherine and Arthur Sehlin Memorial Fund. Katherine and Arthur Sehlins daug...

Is anyone equipping their Pacer hydrants with the Storz nozzle connection?...

Anyone out there compensating their employees based on their level of certification ? Such as 50 cents per hour for a Class B Water Operator or something similar ? Thanks, Jim...

Water Utility Managers, I wanted to pass the word on a potentially valuable training opportunity for both public and private sector managers coming up on May 5th and 6th, to be held here in Minneapolis. It is Water Sector Interdependencies - General Awareness Training Sessions, sponsored by th...

Does your City have a fats, oils, grease program in place? If so please describe or send me a copy of your program. Thanks!...

The City of Lakeville is looking to spec HDPE manhole rings instead of concrete for sewer and storm sewer manholes. I would appreciate any opinions, positive or negative experiences. Thank's Dana Bjork ...

What type of access do you grant to your emergency services personnel at your water treatment facility? Do you have a lock box with access cards or keys in it or any other type of entry permission for them?...

How often does your city take draw downs on your wells? The DNR wants them daily! We take them daily, but would like to cut down to Mon-Fri. this would save on overtime during weekends and holidays. ...

Craig Eldred, City of Prior Lake, We are working on fee schedules for antenna lease's for wireless providers. Would anyone have a current fee schedule adopted, or any information regarding antenna lease information. Thanks, Craig...

Wondering who uses Kor Terra/Kor Web for managing their GSOC tickets...Any feedback about their program, customer service, ease of use, reliability, etc. would be helpful. We are currently using Irthnet to manage our tickets....

St. Louis Park ordinance states the property owner is responsible for repair of water service line from main to home. We are experienceing problems with the property owners response to a timely repair. Does anyone have a process in place, by ordinance that allows city to repair and bill property o...

I kind of miss the rapid and well used information exchanges we used to have when our members just posted an email question to our membership. We have a useful, much more secure tool to share information with this website discussion thread, but it seems like our sharing has really dropped off since...

Everyone, I'm looking to establish my water rates based not only upon historical fiscal trending, but also on anticipated wear-and-tear, aging infrastructure, unavoidable aging expenses, etc. Has anyone hired a consultant who can peer into the crystal ball of the future better than you can? ...

The new state statute requires multi family dwelling units to be treated as individual residences. With master metering it states we have to divide the # of units by the total usage to determine the tiered rate to bill. How are other cities dealing with this headache? Shakopee has hundreds of multi ...

Help. We have installed a new submersible sanitary lift station to replace a Smith Lovelace structure. We are now receiving odor complaints from the neighbors. What has worked for you to address and remedy odor problems at lift stations?...

The topic was over written. Please re-enter the request. Thanks....

How many member communities need to replace their existing water rate structures with an acceptable water conservation rate structure? For those that are making changes, do you have rate structure examples of what your cities are considering for adoption that you can share? Thank you....

City of Shoreview is doing the final pour of its pervious concrete on Friday August 28th. We would like to invite you to see the process, time 10:00 am on Friday the 28th . Directions: http://www.mapquest.com/maps?city=Shoreview&state=MN&address=170+Jerrold+Ave&zipcode=55126 Hope to see you ...

Does anyone have an ordinance prohibiting the installation of new irrigation wells for residential or commercial properties....

Wondering how many of you out there have a Commercial Class "A" Drivers License as a requirement on your Utility Maintenance job descriptions ? Thanks, Jim...

Does anyone out there have any experience with this manufacturer`s system ? Either installation or maintenance. They are distributed locally by Royal Concrete Products in Stacy.\ Thanks, Jim...

Just a heads up. We had a salesman in town telling customers our water was sewer-like and non drinkable. He ran a test with 3 customers and told them the Cl2 level was over 350 mg/l (yes, 350)and NO3 was over 10mg/l. Tried to sell $3000 RO units. I called his Mgr and he wasn't too concerned with the...

We have gsoc contact our police dept and they are to call the pager and pass the info on to the on call person but we are having a problem with the police following thru - What are your procedures for emergencies from gsoc....

Do you have any experience with using rebates for irrigation customers that use SMART systems for irrigation? Pros/Cons? ...

Do cities have a different water rates for large irrigation users like Town Home properties or Common areas. ...

What type of water billing systems do you have and who is your supply and support team?...

What prevents individual or groups of homeowners (associations) from drilling their own wells or installing septic systems and not using city services?...

Greetings - Fellow Water Operators. I am looking to find if you are using Hawkins, DPC, or both companies for your water treatment chemicals, and how often do you solicit bids? Have you had any product or service issues with either company? If you have please comment with a brief overview about the ...

Are any cities trying to make Waterous responsible for taking care of the safety replacement? Seems to me that if my car manufacturer was doing a recall of faulty equipment I would expect them to preform the service to make it right. Shouldn't we be doing this with Waterous??? I can't make the SU...

Have any member cities been contacted recently by MCES staff regarding past-due SAC charges, based on their (MCES)audits? I would like to hear back from any cities who have been cited recently as delinquent for these SAC's and also what have your cities done in response to the MCES notice?...

I am looking for suggestions to compile a list of current and future utility related issues to be used in an upcoming roundtable discussion. Responses can be in the form af a couple of words that relate to a particular area under the broad catagory of "utility" such as; distribution quality monitor...

I am looking for information on ordinances/policies regarding the ownership, operation & maintenance, and penalties (if not maintained)of privately owned hydrants such as commercial, apartment, and townhomes....

If anyone is considering the adoption of summer lawn watering restrictions, or would like to compare notes, I have a .pdf of our customer flier that I'd be happy to forward to you. I'd attach it to the website, but I don't see a way to attach documents to the message forum. Thank you, Rick Wa...

The City of Edina is hiring for a new management position called ...

I am wondering if any utilities have experience in utilizing specialized software to generate and track work orders, facilitate asset management, and the like. If anyone is using such a program please share your thoughts on it. Thanks!! Kevin Crooks Utility Superintendent City of Chanhassen kc...

Could anyone how has bulk water rates please send them to me. We are starting up a bulk water station and need to set bulk water rates.what we have now is not going to work. its at $10.00/1,000 gallons....

The City of Andover is selling equipment and other items by sealed bid. Check the web site at www.ci.andover.mn.us on the right hand side of the opening page. ...

This is a test of the new "Member Discussion Area." This message should have been sent to all current SUSA members but only a limited number of members can reply. I am hoping this area will be operable in a few weeks. Thanks. Jon Eaton SUSA Vice-President...

Do any Utilities have summer working hour options for their employees? Earlier starts? 10 hour four day weeks? 9 hour days and half day Fridays? 9 hour days and every other Friday off? If you do, please advise on the pros and cons of your Utilities decision with the summer hours. Thanks for your ...